Return Or Exchange Policy
• We accept returns within 15 days of delivery. After 15 days, no returns will be accepted under any circumstances. • Be returned within 15 days of delivery date • Be in original, unused, condition • Include all original packaging, tags, box, barcode tag and accessories along with copy of your invoice. • Once we receive the product at our warehouse and it has been checked, we will refund the money
or initiate the replacement
How to Return Items
Return Shipping
• Customers are responsible for return shipping costs • We recommend using a trackable shipping service • We are not responsible for items lost or damaged during return shipping
Refund Processing
• Refunds will be processed within 5-7 business days after we receive and inspect your returned item(s) • Refunds will be issued to the original payment method • Original shipping costs are non-refundable • Return shipping costs will be deducted from your refund
Non-Returnable Items
The following items cannot be returned:
• Items returned after the 15-day window
• Used, worn, or damaged items
• Items without original packaging or tags
• Custom or personalized products
• Gift cards
Exchanges
Once an exchange is initiated, the original item will be picked up from your location and returned to our warehouse. After that, a new order will be created for the replacement item, which will be delivered to you within the specified time frame.
According to our exchange policy, items can be exchanged within 15 days from the date of purchase
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return label and full refund or replacement at no cost to you.
Contact Information
For return query contact us at
• Email: getvitomoda@gmail.com
Important: All returns must be initiated within 15 days of delivery. No exceptions will be made to this policy.